Description : Customer Service Agent. Company : ACT Government. Location : Canberra ACT

• If you like helping people, this job is for you.

• If you want to work in a collaborative team environment, this job is for you.

• If you are looking for a rewarding customer service job that can lead to excellent future career opportunities, this is the job for you!

Here at Shared Services, we are essential cogs in the ACT Government wheel, the enablers, providing corporate support to Directorates and Agencies so they can focus on service delivery to our community.

Our Customer Service Agents are at the coal face, providing 1st level support for ACT Government staff on human resource and finance related matters. We are a call centre environment interacting with customers via phone, live chat, and email, transferring matters to the experts where required.

We work hard, support each other, and have fun. We place a big emphasis on personal development, encouraging training opportunities and involving you in the delivery of our team’s strategic objectives.

This is an opportunity to work for the ACT Government, one of the biggest employers in Canberra. The Government employs an inclusive and diverse workforce, with a fun and supportive environment and flexible work options.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

Eligibility/ Other Requirements

Candidates found suitable for interview will be required to undergo a comprehensive interview process involving questions, an activity and role play scenario.

If you are successful, you will be placed on a six week paid training program where you will get a taste for Service Desk life and learn from our experienced customer service agents. On successful completion of training, you may be offered a longer term temporary position with the ACT Public Service which may have the possibility of permanency and an opportunity for working with a great group of professionals.

Notes: This is a temporary position available for eight weeks with the possibility of extension up to 12 months and/or permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to apply: Please complete the attached application questions in no more than two pages in length and provide them along with your curriculum vitae and contact details of at least two referees.

Applications should be submitted via the Apply Now button below.

Note

This is a temporary position available for eight weeks with the possibility of extension up to 12 months and/or permanency.